CSR- Customer Service Representative

Full Job Description

For over 75 years our Family owned Terminix has protected homeowner/business owners by providing affordable protection against pests in and around their property.

What is this role about?

This important role is all about ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns related to their relationship with Terminix.

What does a “Day-in-the-Life” look like?

Our Customer Service Representatives interact with our valued customers every day. Inbound customer calls are most often related to topics like pricing, billing, scheduling, and selling services. Customer retention is a key element, so ensuring customer satisfaction and cultivating long-term relationships is also a particularly important role you would be playing.

Here are a few more specifics of what life is like on the job:

  • Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing, or other matters
  • Documenting customer information and call history information accurately for future reference
  • Processing orders for new services requested
  • Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
  • Preparing correspondence and coordinating with other functions as necessary to resolve issues

What do I need to be successful?

  • Being a high school graduate/having a GED is a requirement
  • Prior customer service experience is highly desired, but not required
  • You enjoy interacting with customers and providing great service
  • You are good at solving problems and clearly explaining solutions
  • You thrive in a face-paced, high-volume environment
  • You have strong communication skills – interpersonal and written
  • You have basic computer skills including having worked with Microsoft Office products

 

Why should I choose Terminix?

In addition to being part of a great brand with an exciting future, here are some other highlights of what we offer members of the Terminix Team.

  • Comprehensive training, all paid by the company
  • A very competitive compensation program
  • Opportunities for advancement and career growth – including paths into management level roles
  • Medical, dental, and vision coverage
  • Short/long-term Disability and Life Insurance
  • Paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties, and skills required for the position.

Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

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